Returns & Exchanges

At BAISI HAIR, we strive for complete satisfaction with your luxury hair extensions and offer a 30-day return window for items in their original, unaltered condition. Please ensure the lace remains uncut and the bundles stay intact to qualify for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team at [email protected] with your order number and photos of the hair to initiate your request.

• 2.
  Review Approval

  Our quality control team will review your request within 24-48 hours to confirm the hair meets our hygiene and resale standards.

• 3.
  Ship Your Items

  Once approved, securely package the hair in its original branding and ship it to our designated return center using a trackable mail service.

• 4.
  Receive Refund

  After we inspect the returned package, your refund or exchange will be processed within 5-7 business days to your original payment method.